Terms of Sale

These Terms of Sale (Terms) define the conditions under which the CraftMySurvey service (the Service) is offered to users (the Client). CraftMySurvey is a productised Insight Sprint service operated by Antoine Collard, sole proprietor registered in France (SIRET: 95244892600016).

Using the Service or subscribing to any offer implies acceptance of these Terms without reservation. They describe the rights and obligations of the Client and the Service editor in the context of using CraftMySurvey services.

By creating a project workspace or purchasing a service, the Client declares having read and fully accepted these Terms. During registration or purchase, the Client must validate a checkbox confirming acceptance. Without acceptance, the Client cannot use CraftMySurvey services.

CraftMySurvey may modify these Terms to adapt to service evolution or legal requirements. The Client will be informed of updates by appropriate means (site notice, email, etc.). Continued use after modification constitutes acceptance of the updated Terms.

The Service is accessible at craftmysurvey.com and requires an Internet connection and a recent web browser. The service is normally available 24/7, but access may be interrupted for maintenance, updates or force majeure. The Client will be notified in advance when possible.

Access to certain services may require a project workspace. The Client is responsible for keeping login details confidential. Any action performed through the Client's project workspace is presumed to be by the Client. In case of unauthorized use, the Client must immediately contact CraftMySurvey to suspend or secure the project workspace.

To use the Service, the Client must create a project workspace with accurate, complete and up-to-date information (name, email, etc.). The Client agrees not to create a false identity or impersonate a third party and to update personal information without delay.

The project workspace is strictly personal. The Client is responsible for password security and project workspace access. Any use of the project workspace by a third party is prohibited. In case of breach (inaccurate information, shared project workspace, etc.), CraftMySurvey reserves the right to suspend or delete the project workspace after notifying the Client when possible.

CraftMySurvey offers a single Insight Sprint service purchased via a one-time payment. Current pricing is shown on the site (section Insight Sprint) in euros. Unless stated otherwise, prices include all taxes (VAT not applicable, article 293 B of the French Tax Code for Clients located in France).

Payment is made upfront by credit card via a secure payment provider (LemonSqueezy). In case of payment failure or delay, CraftMySurvey may suspend access to paid features. Invoices are issued electronically and available on request.

Because payments are one-time, there is no automatic renewal.

According to Article L221-18 of the French Consumer Code, a consumer Client has fourteen (14) days from purchase to exercise the right of withdrawal without justification or penalty. However, under Article L221-28, this right cannot be exercised for services fully performed before the end of the period or for digital content accessible immediately after the transaction with the consumer's consent.

By purchasing a paid service on CraftMySurvey, the Client agrees that service execution begins immediately, expressly waiving the right of withdrawal to access features without delay. Nevertheless, CraftMySurvey offers a 14-day "satisfied or refunded" guarantee: if the Client is not satisfied during the first 14 days, they may contact CraftMySurvey to cancel and receive a full refund.

All content, software, interfaces, graphics, logos, trademarks and generally all elements forming the CraftMySurvey Service are protected by intellectual property law. Unless stated otherwise, these elements are the exclusive property of Antoine Collard. Purchasing a service or creating a project workspace does not transfer any intellectual property rights to the Client, who only has a personal, non-exclusive, non-transferable right to use the Service during the service use.

The Client retains ownership of data entered and content created via the Service (e.g. survey questions or collected results). The Client guarantees they have the necessary rights and do not infringe third-party rights by using such content on CraftMySurvey. The Client grants CraftMySurvey a non-exclusive license to host, store, process and display this content solely for operating the service. CraftMySurvey will not use Client content for other purposes without explicit consent.

By using the Service, the Client provides personal data (e.g. during registration: name, email, payment info). CraftMySurvey collects and processes this data in accordance with applicable regulations, notably the GDPR and French "Informatique et Libertés" law.

This personal data is used exclusively to operate the service, manage the Client project workspace, billing, service improvement and, if applicable, sending service-related information. It may be shared with technical providers or partners (such as the payment provider) only as necessary for service execution and under the same confidentiality and security requirements.

CraftMySurvey retains personal data only for the time necessary to achieve these purposes, in accordance with its Privacy Policy (available on the site). The Client has rights of access, rectification, objection, restriction, deletion and portability regarding their data. These rights can be exercised by contacting CraftMySurvey via email or through project workspace settings when available.

The Client, as data controller for surveys, must comply with regulations concerning respondents (information, consent, etc.). CraftMySurvey acts as processor for respondent data and processes it solely on behalf of the Client according to their instructions within the service's functionalities.

CraftMySurvey uses reasonable means to ensure service reliability and availability but is not liable for interruptions, outages or malfunctions beyond its reasonable control. This includes maintenance, Internet issues, hosting failures, malicious intrusion or other force majeure events.

CraftMySurvey shall not be liable for indirect damages suffered by the Client due to the use or inability to use the Service, such as loss of profits, opportunity, data or commercial harm. If CraftMySurvey is held liable despite the above, liability will in any case be limited to the amount actually paid by the Client for the current purchase.

The Client is solely responsible for their use of the service, including content created and data collected from survey participants. The Client indemnifies CraftMySurvey against any claims resulting from unlawful data or content stored or disseminated via the Service, including third-party rights violations or regulatory breaches.

Although CraftMySurvey strives to provide quality service, no advice or information obtained via the Service or support creates any warranty not expressly stated in these Terms. The Client acknowledges using the service at their own risk.

The Client may close their project workspace at any time via the personal area or by contacting support. Since payments are one-time, there is no recurring billing to cancel. No prorated refund is provided except for exercise of the withdrawal right or the satisfaction guarantee of article 6.

In case the Client breaches essential obligations under these Terms, CraftMySurvey may immediately suspend access or terminate access to the paid service without prejudice to any damages it may claim. Termination occurs without notice and without refund of sums already paid.

Upon project workspace deletion or contract termination, Client data may be removed from CraftMySurvey servers except for data required by law to be retained (e.g. billing data). The Client is advised to export data before closing the project workspace. CraftMySurvey is not liable for data loss following termination when the Client had the opportunity to retrieve it.

These Terms are governed by French law. In case of dispute over interpretation or execution, the parties will seek an amicable solution. Failing agreement and subject to mandatory consumer law, disputes fall under the jurisdiction of the courts where the Service editor is based (French courts). This clause is subject to the Client's right to bring proceedings in their place of residence as per applicable regulations.

If any clause is declared null or unenforceable by a competent court, it shall be deemed unwritten without affecting the validity of the remaining provisions.

The CraftMySurvey service is published by Antoine Collard, sole proprietor registered in France under SIRET 95244892600016. Email: [email protected]. CraftMySurvey is a registered trademark. All site content is protected by applicable intellectual property laws. (VAT not applicable, article 293 B of the French Tax Code).