Terms of Use

These terms of use (Terms) define the conditions for using the CraftMySurvey service (the Service) and the rights and obligations of the parties. Any connection to the site and use of the Service implies unconditional acceptance of these Terms by the User.

The Service is published by Antoine Collard, sole proprietor registered in France under SIRET 952 448 926 00016 (the Publisher). For any question or claim regarding the Service or these Terms, you may contact the Publisher at [email protected].

The CraftMySurvey service is accessible online at craftmysurvey.com. The User must have an Internet connection and a compatible device. Connection costs remain the User's responsibility.

A project workspace may be created to centralise the brief, validations, and deliverables. The User must provide accurate and complete information when creating a project workspace and agrees to update it if needed. Workspace access is protected by a password that the User must keep confidential. Any action performed via the User's project workspace is presumed to be carried out by the User.

The Service does not use subscriptions. Access to paid services is provided through one-time payments as described on the Site. The Publisher reserves the right to refuse access to the Service to anyone not complying with these Terms.

The User agrees to use the Service in accordance with its purpose and applicable laws. It is prohibited to use CraftMySurvey for illegal, harmful, defamatory or otherwise damaging activities.

The User is responsible for the content of surveys created and distributed via the Service. They must ensure that questions and collected data respect third-party rights and regulations (including personal data protection and intellectual property).

When using the Service, the User agrees to:

• Not access or attempt to access other users' project workspaces or non-public parts of the Service;
• Not bypass or violate security measures on the Site;
• Not use the Service to distribute spam, viruses, malware or destructive code;
• Not impersonate others or provide false personal information;
• Not infringe third-party rights, including intellectual property and privacy.

If these rules or these Terms are violated, the Publisher may suspend or delete the User's project workspace, temporarily or permanently, without notice or compensation.

CraftMySurvey provides paid services delivered as part of the Insight Sprint. Payments are one-time; there is no automatic renewal.

Payment is handled via our secure payment partner (LemonSqueezy). The User guarantees they are authorized to use the chosen payment method and that sufficient funds are available.

Because payments are made upfront, no subscription or recurring billing is involved.

All elements of the Service (texts, logos, graphics, images, software, interface and features) are protected by copyright, trademark law or other intellectual property rights and are the exclusive property of the Publisher unless stated otherwise.

The Publisher grants the User a personal, non-exclusive, non-transferable right to use the Service solely for the purpose of these Terms. Any unauthorized reproduction, modification, distribution or exploitation is strictly prohibited.

Content imported by the User into surveys remains their property or that of their rightful owners. The User guarantees they have the necessary rights and authorizes the Publisher to use this content only for operating the Service.

When using the Service, the Publisher may collect and process personal data (e.g. during project workspace creation or survey participation) in accordance with the GDPR and French law No. 78-17 of 6 January 1978 as amended.

The User has rights of access, rectification, objection, deletion and portability over their data, exercisable under the conditions provided by law by contacting the Publisher at the above address. For details on data management, see the Privacy Policy.

The Service is provided as is and subject to availability. The Publisher does not guarantee that the Service will be error-free, uninterrupted or perfectly secure. Reasonable efforts are made to ensure proper functioning, but temporary interruptions may occur (maintenance, updates, technical issues beyond control, etc.).

The Publisher cannot be held liable for indirect, unforeseeable or special damages resulting from the use or inability to use the Service (such as loss of profit, opportunity, data, business harm, etc.). Total liability of the Publisher, regardless of cause, is limited to the amount paid by the User for the Service in the twelve (12) months preceding the event causing the damage.

The User is solely responsible for their use of the Service and consequences thereof. They must take necessary precautions to back up information and prevent potential damages.

The User may request the closure of the project workspace and deletion of their data by contacting the Publisher. Since there is no subscription, termination does not involve recurring billing.

The Publisher may suspend or close a User's project workspace in case of breach of these Terms, abusive or fraudulent use, legal decision or obligation. The User will be informed by any available means (email or Site notification) and no compensation will be granted.

The Publisher reserves the right to evolve the Service (add/remove features, technical modifications, etc.) to improve user experience or comply with legal/technical obligations. Any substantial change to a subscribed service will be notified to the User when possible.

The Terms may also be updated. In case of changes, the User will be informed (e.g. notice on the Site or email). Continued use after new Terms take effect constitutes acceptance. Users are advised to review the latest version regularly.

These Terms are governed by French law, both substantive and procedural, notwithstanding mandatory protective provisions of the User's country of residence.

In case of dispute regarding interpretation or execution and absent amicable resolution, jurisdiction lies with French courts. The reference language for interpreting these Terms is French. Non-French-speaking users expressly waive reliance on a translation in support of a claim or action.